Strategic goal 2: Improved e-government and e-business

Indicators: At least 40% of citizens and 85% of businesses use e-Government services by 2021.

Result Indicator Activity Year
1. Improved strategic and regulatory framework for the development and functioning of e-Government and e-Commerce At least 70% of measures planned in the Action Plan for e-Government in Serbia implemented as per planned deadlines At least five process regulations aligned with the Law on eGovernment in terms of delivery procedure, by the end of 2021. Participation in amending regulations for optimizing at least two life events.
1.1 Participation in planning and monitoring of e-Government development through participation in the Government's E-Government Coordination Council and working groups 2020, 2021
1.2 Providing support to the Government and Office for IT and E-Government in developing the E-Government Development Program and the Action plan for the period 2020-22 after the adoption. 2020, 2021
1.3 Establishing public-private dialogue on the development of cashless payments in Serbia. 2020
1.4 Preparing analysis and recommendations for abolishing the obligatory proof of payment and advocating the solutions. 2020, 2021
1.5 Participation in Working group for reforming the GoS Regulation on office operations with the goal of establishing eRecordsRoom and electronic office operations in public administration. 2021
1.6 Support establishment of a functional platform for exchaging eInvoices. 2021
1.7 Coordination of the E-Government Alliance and its expert groups dealing with priorities. 2020, 2021
2. New e-services relevant for businesses established and public administration capacities improved Five e-services for businesses established by 2021. The share of entities paying for public services in cashless modes increased to 30% by the end of 2021. At least 60% businesses and 20% citizens have an account on the eGovernment portal by the end of 2021.
2.1 Developing and submitting proposals to the Government for establishing at least five e-services significant for businesses 2020, 2021
2.2 Participating in the implementation of at least two projects for introducing e-services (e.g. e-space, e-public procurement) in cooperation with the Office for e-Government 2021
2.3 Promoting the introduction and use of POS terminals and cashless payments at local governmet counters 2020, 2021
2.4. Providing expert and technical support in making an inventory of services, with the aim of enabling matching of payments and abolishing the obligation of submitting proof of payment. 2020, 2021
2.5 Providing support to the Office for IT and eGovernment during and after the emergency situation in developing electronic services in cooperation with businesses involved in NALED and E-Government Alliance. 2020
2.6 Analysis of legal framework and creating proposed amendments to at lest 10 regulations with the aim of enabling electronic delivery. 2020, 2021
2.7 Developing and advocating recommendations for capacity building of public administration in the field of information security. 2020, 2021

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